You Have The Responsibility To:
- Adhere to the plan of treatment or service established by your physician or healthcare provider.
- Participate in the development of an eective plan of care.
- Provide, to the best of your knowledge, accurate and complete medical and personal information necessary to plan and provide care/services.
- Ask questions about your care, or to have clarified any instructions provided by a Dayton Physicians Network representative.
- Communicate any information, concerns and/or questions related to perceived risks in your services, and unexpected changes in your condition.
- Notify Dayton Physicians Network if you are going to be unavailable for scheduled delivery times.
- Care for and safely use medications, supplies and/or equipment, according to instructions provided, for the purpose they were prescribed and only for/on the
- individual for whom they were prescribed.
- Pay all charges upon receipt of prescribed drugs. In addition, understand that unpaid accounts are considered past due if not paid within thirty (30) days of receipt of prescribed drugs.
You Have The Right To:
- Considerate and respectful care from your healthcare providers that is free from mistreatment, neglect or abuse of any kind.
- Receive complete and accurate information about the scope of services that Dayton Physicians Network Prescription Services will provide.
- Choose where your prescriptions are filled. However, some insurers may have benefit plans that require you to use a specific pharmacy.
- Obtain relevant, accurate and understandable information concerning your drug therapy.
- Receive complete and accurate information regarding the reason for your treatment and/or drug therapy, the proper use and storage of prescribed medications and the possible adverse side eects and interactions with other drugs, supplements or foods.
- Expect that all prescribed medications you receive are safe, accurately dosed, eective and in usable condition.
- Expect that all records and communications regarding your drug therapy are conducted in a manner that protects your privacy.
- Confidentiality and privacy of all your patient information contained in your patient record and Protected Health Information.
- Receive appropriate care without discrimination. Be advised if a medication has been recalled at the consumer level.
- Voice your grievances/complaints regarding treatment or care or to recommend changes in policy, personnel or care/service without restraint, interference, coercion, discrimination, or reprisal, and have your grievances/complaints investigated. To voice a complaint, call (937) 293-1622 and ask to speak to an Operations Manager.
- You may also contact the Accreditation Commission for Health Care at 855-937-2242.
- Receive, in advance of care/services being provided, complete explanations of charges for care, treatment, services and equipment, including the extent to which payment may be expected from Medicare, Medicaid, or any other third party payer, charges for which you may be responsible, and an explanation of all forms you are requested to sign.
- Be informed of any financial benefits that might accrue when referred to an organization.
- Be advised of any change in Dayton Physicians Network plan of service before the change is made.
- Receive information in a manner, format and/or language that you understand.
- Have family members, as appropriate and as allowed by law, and with your authorization or the authorization of your personal representation, be involved in your care and treatment, and/or service decisions aecting you.
- Be fully informed of your responsibilities.
- Refuse care/treatment after the consequences of refusal are fully presented.
- Be informed of your rights to formulate an Advanced Directive.
- Be able to identify visiting personnel members through proper identification.
Providing the very best care requires teamwork. And you are an important part of our team. When you are involved with, and knowledgeable about your care, you can help to ensure the best outcomes and the highest possible satisfaction. You can help us provide the best care by supplying the most accurate and complete information about your medications, drug allergies and food allergies. You can take responsibility for your care by requesting information or clarification about the medications you are taking when you do not fully understand the information and instructions you have been provided.
We’re here for you, and look forward to providing you the best service possible.
Mission: Exceed Expectations
- Quality of Care
- Scope of Service
- Cost Effectiveness